Stuck on ordering something, feel free to call us if you need any help at 888-298-7448.
NO RETURNS AND NO REFUNDS, ALL ORDERS ARE CUSTOM MADE.
Most orders ship within 2 -4 business days because they are custom made to order items. Full graphic kits that require art proofs take longer then a standard custom items , normally 2-3 days for an art proof and 2-3 days to print/ship custom graphic orders. Some times of the year we get a higher volume then normal so it could delay orders. Please call us if you are unsure on a time frame and shipping times vary for destinations.
What do graphic kits come with? A. Graphic kits come with 21 mil thick decals to cover most areas of the plastics surface. Some templates vary and may not cover certain parts of the bike. PLASTICS ARE NOT INCLUDED AND WE DO NOT SALE PLASTICS, SEAT COVERS ARE NOT INCLUDED. We do sale seat covers here https://factorybacking.com/t/seat-covers
My bike has a updated front number plate, can I mix match the year of the bike? A. YES - Put that info under bike model, be specific as there are many years and brands of restyle plastics.
Can you do Florescent colors? A.NO But we can do clear material for an extra fee on Semi Custom full kits so if you have the flow plastics that color will show up where it is clear.
Can you do Iridium or chrome ink? A. please contact us, in some cases YES
What are Semi Custom Graphics? You tell us the colors you need, the logos you want and we make them up and send you an art proof for approval.
DO you send art proofs of all orders? A.No (only semi custom graphics)
Can you send me an art proof before I place the order? A. NO (due to the time involved into your order we cannot do the artwork prior) if you do not like the order we can make adjustments and if you really want to cancel there is a 1 time fee of $60.00
Can you copy another persons design? A. NO
Can you print my design?A. In most cases the answer is NO. Most files are not set up to print and we have no way to know if you copied another's design etc etc!
How long after I order can I expect my order to arrive? Most orders ship within 2-3 business days but full graphic kits take longer, depending on the art proof and approvals a full graphic kits take 4-7 days typically.
Please do not hesitate to call us if you need any help placing your online order. A common issue we have seen is where you put your discount code on the check out page. Once you enter your info on the first page, you will get to page 2 as shown here in the picture. If you look you will see the spot where you can enter "coupon code" and then click "apply".