NO RETURN OR REFUNDS, ALL ORDERS ARE CUSTOM MADE. ALL PRICES SHOWN ARE IN U.S. DOLLARS.
NO CANCELLATIONS AFTER YOUR ORDERS IS PLACED.
Call us at 888-298-7448 if you want to place an order by phone Monday-Thursday 9am - 5pm. Closed on most Holidays. If ordering a complete semi custom kit please have all your sponsor logo placements ready prior to calling the order in.
Most orders placed today before 3pm. PST. will be shipped in 1-3 business days excluding seat covers (10-15 business days) and complete graphic kits (1-3 business days).
- Orders ship out Mon-Fri, excluding holiday's and weekends.Order delivery days are Monday - Friday in most cases.
****UPS NEXT DAY AND 2 DAY DELIVERIES ARE BUSINESS DAYS. THERE IS NO DELIVERY ON SATURDAY AND SUNDAY. ALLOW 2-3 BUSINESS DAYS BEFORE YOUR ORDER SHIPS ON MOST ITEMS, EXCLUDING CUSTOM GRAPHICS, SEAT COVERS (2-4 WEEKS) AND BULK ORDERS call us for estimated ship time.
Most items are custom made to order so there or no returns or exchanges. *** Double check your order to make sure you selected the right bike model and info as they are custom made and no returns
Cancellations: We do not offer any cancellations on custom orders.
Complete Custom Graphics kits: Art proofs will only be sent on complete full semi custom graphics. Any extra work requested by the customer will result in a $60 per hour fee for graphic design time other then what was on your original order.
Some orders are subject to cancellation if we determine it is not within our semi custom guidelines. We have the right to refuse service to anyone.
****FOREIGN ORDERS NORMALLY TAKE 1-6 WEEKS FOR DELIVERY. Shipping charges do not include any Brokerage Fees, Customs Fees or Taxes that you may be charged. ***
All Canadian orders ship using US Post Office or UPS and normally take 5-10 business days.
Once your order leaves our facility the package is in UPS or USPS hand. If you have a problem with your order or it was not delivered you are responsible to call the shipment company. We are not responsible for lost or stolen packages.
Any promo or coupon codes are subject to be Authorized by us as some are only intended for that individual and the discount may be revoked and charged without discount if using another's coupon or promo code.
Deliveries are made only Monday through Friday (holidays excluded).
We use USPS and Fed Ex for deliveries.
Orders ship within 1 to 5 days, following credit card authorization.
No Returns or cancellations.
Conditions of Use
Welcome to the Factory Backing Site ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement"). GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.
We may change, move or delete portions of, or may add to, our Site from time to time.
Unless otherwise noted or not our Logo, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Factory Backing collectively, and its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Factory Backing and all other Factory Backing trademarks appearing at this Site are trademarks of Factory Backing. Any other logos besides Factory Backing and Factory Seat are logos owned by those companies and we do not own any rights to those. Logos used by you the customer are at your sole discretion and agreed to have written usage rights for any logos used.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Factory Backing on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Factory Backings' property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Factory Backing of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Factory Backing will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Factory Backing is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that Factory Backing may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Factory Backing may use your information for marketing and promotional purposes.
FACTORY BACKING COMMUNICATIONS TO YOU
You agree that Factory Backing may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any Factory Backing products or services, or for such other purpose(s) as Factory Backing deems appropriate.
Most Factory Backing products displayed at the Site are available in select Retail stores in the United States while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Retail stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States. Any site typo is subject to cancellation of an order.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Factory Backing does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT FACTORY BACKING SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Factory Backing purchase, please see our Return Policy.
You agree to defend, indemnify and hold Factory Backing harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Unless otherwise specified and except to the extent Factory Backing products are offered for sale Worldwide through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Factory Backing products and services available Worldwide.
This Agreement is effective unless and until terminated by either you or Factory Backing. You may terminate this Agreement at any time. Factory Backing also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Factory Backings sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Factory Backing, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of: