NO RETURNS AND NO REFUNDS, ALL ORDERS ARE CUSTOM MADE.
Most orders ship within 1-3 business days because they are custom made to order items. Full graphic kits that require art proofs take longer then a standard custom items , normally 2-3 days for an art proof and 1 day to print/ship custom graphic orders. Some times of the year we get a higher volume then normal so it could delay orders. Please call us if you are unsure on a time frame and shipping times vary for destinations.
All shipments are from the USA. If you are out of USA you will be responsible for any taxes/duty fees etc. that your country may charge. All prices are shown in US Dollars. You can do a quick google search to see what you are paying upon ordering (probably the best deal you have seen).
What do graphic kits come with? A. Graphic kits come with 21 mil thick decals to cover most areas of the plastics outer surface. Templates vary and may not cover certain parts of the bike. Most older bike models do not offer as much coverage as the newer model. PLASTICS ARE NOT INCLUDED AND WE DO NOT SALE PLASTICS, SEAT COVERS ARE NOT INCLUDED. We do sale seat covers here https://factorybacking.com/t/seat-covers
My bike has a updated front number plate, can I mix match the year of the bike? A. YES - Put that info under bike model, be specific as there are many years and brands of restyle plastics.
Can you do Florescent colors? A. NO
Can you do Iridium or chrome ink? Yes, we do offer holographic chrome vinyl. No white can be printed, anything white will be chrome typically.
What are Semi
Custom Graphics? You tell us the colors you need, the logos you have run for your sponsors
and we make them up and send you an art proof for approval.
Can I make changes to my custom order? A. Yes however changes to orders can result in time for our graphic designers to make changes. Those changes can be charged $60 per hour if making multiple changes and back and forth through email.
Logos? Can you do any logos? A. No, we have a lot of motocross logos but not every one. If you need a certain one let us know prior to ordering. We cannot cancel orders due to not having a logo you request or one we cannot use. We can try to swap it out with another one.
DO you send art proofs of all orders? A.No (only semi custom graphic kits)
you send me an art proof before I place the order? A. NO (due to the
time involved into your order we cannot do the artwork prior) if you do
not like the order we can make minor adjustments and if you really want to
cancel there is a 1 time fee of $60.00 due to the work involved.
Can you copy another persons design? A. NO
you print my design?A. NO.
How long after I order can I expect my order to arrive? Most orders ship within 1-3 business days but full graphic kits take longer, depending on the art proof and approvals a full graphic kits take 4-7 days typically.
Please do not hesitate to call us if you need any help placing your online order. 888-298-7448